1. Introduction
This Privacy Policy explains how we collect, use, and protect your personal data when you use this website. It applies to information submitted through contact forms, enquiry forms, order-related requests, and general use of the website.
We are committed to handling personal data responsibly and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR / DSGVO), where applicable.
2. Information We Collect
Depending on how you interact with the website, we may collect the following types of information:
Personal information you provide directly
- Your name;
- Your email address;
- Your phone number, where provided;
- Order, enquiry, or support request details;
- Any other information you voluntarily include in a message or form.
Technical and usage information
- IP address;
- Browser type and version;
- Device type and operating system;
- Referring pages and visited pages;
- Date, time, and duration of visits;
- General interaction and usage data relating to website performance and functionality.
3. How We Use Your Data
We may use your data for the following purposes:
- To respond to enquiries, requests, or messages submitted through the website;
- To process order-related or product-related communications;
- To provide customer support and follow-up communication;
- To maintain, improve, and secure website functionality;
- To detect misuse, technical issues, or fraudulent activity;
- To comply with legal, regulatory, and administrative obligations.
4. Legal Basis
Where required by applicable law, we process personal data on one or more of the following legal bases:
- Your consent, where you have voluntarily provided information through a form;
- The performance of pre-contractual steps or customer communication at your request;
- Our legitimate interests in operating, securing, and improving the website and responding to enquiries;
- Compliance with legal obligations to which we are subject.
Where consent is relied upon, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
5. Data Sharing
We do not sell your personal data. We may share information only where reasonably necessary, including with:
- Website hosting, technical support, or infrastructure providers;
- Service providers involved in website maintenance, communication, or analytics;
- Order fulfilment, logistics, or support partners where relevant to your request;
- Public authorities, regulators, or legal advisers where disclosure is required by law or necessary to protect legal rights.
Any such sharing is limited to what is necessary for the relevant purpose and, where applicable, carried out under appropriate confidentiality and data protection obligations.
6. Data Storage and Retention
Your personal data is stored using reasonable technical and organisational safeguards designed to protect it against unauthorised access, loss, alteration, disclosure, or misuse.
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including responding to enquiries, maintaining records, fulfilling legal obligations, resolving disputes, and enforcing agreements where relevant.
Retention periods may vary depending on the nature of the data, the reason it was collected, and any legal or operational requirements that apply.
7. Cookies and Technical Data
This website may use cookies, server logs, and similar technologies to support essential website functions, measure performance, improve user experience, and analyse traffic patterns.
Technical data such as IP address, browser information, device data, and page interaction may be collected automatically as part of standard website operation.
Where non-essential cookies or similar technologies are used, they should be managed in line with the website’s cookie settings and applicable legal requirements.
8. Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal data;
- Request correction of inaccurate or incomplete data;
- Request deletion of your personal data where legally applicable;
- Request restriction of processing in certain circumstances;
- Object to certain types of processing based on legitimate interests;
- Withdraw consent where processing is based on consent;
- Request data portability where applicable;
- Lodge a complaint with a competent data protection authority.
9. Data Security
We take reasonable steps to protect personal data through technical and organisational measures. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.
For that reason, while we strive to protect your information appropriately, we cannot guarantee absolute security in all circumstances.
10. Contact
If you have any questions about this Privacy Policy or would like to make a privacy-related request, please contact us using the website contact page or the support details published on the website.